Resume Template - VCE + Work Experience

Aaron Zlatkovic
Email: azlatkovic@asdfghjkl.com.au
Mobile: XXXX XXX XXX
Recent school leaver seeking to start a career in administration
Highly communicative individual with strong interpersonal skills and an ability to adapt to working in team environments. Motivated by challenge, an astute and dedicated student working to the highest of ability and effectively managing the challenges of part-time employment while successfully completing VCE. Ongoing volunteer engagement demonstrates a focus on community, while work in customer service field demonstrates reliability, honesty, integrity and ability to collaborate.  

Key Skills
•	
•	Customer Service (phone and face-to-face)
•	Problem solving
•	Cash management
•	Sales reconciliations
•	Transaction processing
•	Sales refunds
•	Dispute resolution
•	Data processing
•	Inventory control
•	Store-based security
•	Stock receipting
•	End-of-day processing
•	Sales negotiations
•	Product selection

Software Skills: Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Firefox ~ POS Terminal ~ EFTPOS

Education
Certificate II in Business Administration
Campbellfield High School
2010

VCE
Campbellfield High School
2010
ATAR: 79.2

Professional Snapshot
KSmart					Customer Service Assistant			2009 - 2013
Maccas					Front Counter Assistant				2009 

Personal attributes

•	Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with other team members or with customers.
•	Honest and Reliable: Able to take on tasks with a degree of responsibility due to strong morals and ethics ensuring honesty and reliability. 
•	Flexible: Understands the need to remain flexible to support last-minute demands and changes. Comfortable with changing environments and situations ensuring the ability to remain flexible and adaptable. 
•	Time Management: Dedicated to effectively prioritising and managing time by allocating tasks and activities and keeping track of them in diaries and daily to-do lists.

professional work experience
ksmart	2009 - 2013
customer service assistant & lay-by assistant

Working on a casual basis, this position involved meeting general customer service demands and assisting with processing customer lay-bys and stock requests.

Achievements and Contributions
•	Customer Service: Provided customer service at registers, lay-by counter and on retail floor. Responded to all customer enquiries providing support and guidance as required.
•	Cash Management: Ensured accurate management of all cash sales. Counted out all amounts of cash in front of customers to minimise conflict and ensure accurate reconciliation of daily sales.
•	Stock Control: Returned stock to the floor and assisted with restocking of products as required. Supported visual merchandising standards while setting up new displays and rotating required stock.
•	Transaction Processing: Created customer records when processing lay-bys, stock movements and refunds. Ensured stock was allocated and all required information was accurately recorded.
•	Sales Reconciliations: Assisted shift supervisor with reconciliation of ad hoc and daily sales transactions. Provided support by re-checking while helping to resolve discrepancies.

maccas	2009
Front counter assistant

This first-time casual position involved undertaking extensive training in customer service skills and sales techniques for this well-known fast food outlet. 

Achievements and Contributions
•	Customer Service: Assisted customers with all orders. Ensured the accurate collection of information relating to specific orders and ad hoc requests.
•	Transaction Processing: Managed cash and EFTPOS payments. Accurately recorded all cash movements while following policies on large note transactions and cash out.
•	Cleaning: Attended to shift cleaning duties including general cleaning, rubbish removal and floor mopping to meet both HACCP and Food Safety regulations. 

Volunteer Placements
St Vincent De Paul 	2010 - 2013

Provided support during various fundraising activities for local community group. Assisted at events and gatherings including providing suggestions for ways to meet fundraising targets. Personally attended various events, including spending time with homeless youth in Melbourne CBD.

Community Gardens Volunteer, Melton 	2011 - Current	

Worked in community gardens assisting members of local community with planting and caring for their own allocated sections. Assisted in setup and preparation of the garden including general repair and maintenance works.  

professional Referees

Carmen Smith
Customer Service Manager
KSmart
Phone: XX XXXX XXXX
Allan Blue
Maintenance Manager
Melton Community Gardens
Phone: XX XXXX XXXX